PUNTETESE CUSTOMER SERVICE

Frequently Asked Questions

Welcome to our FAQ section, where you will find detailed answers to clarify any questions about our services. Below, we have collected the most common questions and provided comprehensive answers to ensure a complete understanding of our products and policies.

PAYMENTS

What payment methods do you accept?
  • Bank Transfer
  • Credit Card
  • Scalapay
  • Operating Lease
  • PayPal

N.B.: Cash on delivery is not accepted.

RETURNS

What is your return and refund policy?
  • Returns are possible; in case of customer error, shipping costs will be at the customer’s expense.
  • If the contents of the shipment are incorrect, the return will be free of charge.

ORDERS

Do you offer discounts for bulk purchases?

Yes, for information about discounts on bulk purchases, please contact us by email at info@puntetese.com

Can I modify or cancel my order after placing it?

Yes, for information about discounts on bulk purchases, please contact us by email at <a href=”mailto:info@puntetese.com” target=”_blank” rel=”noopener”>info@puntetese.com</a>

What are the order processing times?

Orders are processed immediately upon receipt of payment. In case of payment by bank transfer, please send the payment receipt to the email address associated with your order to speed up the process.

OTHER QUESTIONS

Do you have a physical store where I can see the products in person?

No, at the moment we operate exclusively online. However, our accessories and leotards are available at the following store:

Art&Power Shop

Via Pietro da Lissone, 37
20851 Lissone MB

Opening hours: Monday–Friday –

Do you accept customized orders?

Yes, we accept customized orders. For specific requests, please contact us by email at info@puntetese.com

Do you offer advice or support in choosing products?

Of course! We are available to provide advice and support in choosing the right products. You can contact us by email at info@puntetese.com

How can I get technical assistance for a purchased product?

If you need technical assistance for a purchased product, please contact us by email at info@puntetese.com

Our team will be happy to assist you.

SHIPPING

What are the delivery times?
  • Available items: estimated 2/5 working days
  • Polyurethane (indoor mats): from 2 to 10 days depending on availability
  • Carpet: from 2 to 60 days depending on colour and availability

Delivery Information

We deliver from Monday to Friday, from 9:00 AM to 12:00 PM and from 2:00 PM to 4:00 PM.
Deliveries are not available on Saturdays, Sundays, or after 4:00 PM.

PLEASE NOTE: Delivery times are respected unless affected by accidents, natural events, disasters, strikes, pandemics, or other exceptional and unforeseen circumstances involving the courier’s facilities.

Can I track the status of my shipment?
  • Yes, BRT will send an email and SMS notification when the parcel is collected and at the time of delivery.
  • No shipments are made on Saturdays or Sundays.
Do you offer international shipping?

Yes, it is possible to request a customized quote by contacting info@puntetese.com

What are the shipping costs?

€8 VAT included. Shipping is always FREE for orders over €60.

INFORMATION

How can I contact customer service?

For any inquiries regarding orders and products, please contact us via email info@puntetese.com

PRODUCTS

Are the products under warranty?

Yes, in accordance with government regulations, all products are guaranteed for 1 year, unless specific exceptions apply.

Do you offer after-sales support?

Yes, our customer service team will be happy to assist you even after the warranty has expired.