These general terms and conditions of sale (“General Conditions”) are governed by the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments and additions) and by the regulations on electronic commerce (Legislative Decree no. 70/2003 and subsequent amendments and additions) and apply exclusively to the distance selling via the web of the Products shown on the PunteTese.com website, next to which the “Add to cart” button is present.

In the event of changes to the General Conditions, the General Conditions published on the Website at the time the Order is sent by the Customer (hereinafter “Customer”) shall apply to the purchase order, as specified in the subsequent Articles 3 and 4 of these General Conditions (see “Purchase Orders”).

All Product Prices indicated on the Website are inclusive of VAT.
The Price highlighted on the Website at the time the Order is sent shall apply to the Products, without any consideration of previous offers or any subsequent Price variations.

Any customer to whom Discounts are applied and who chooses a payment method other than advance payment shall, in the event of a payment delay exceeding 10 days and notified by email, forfeit the right to such discount. The amount due will be invoiced to the customer via a separate document with immediate maturity.

In the event of obvious pricing errors or anomalies (e.g., a price of €0), the order will be canceled and the amount refunded to the customer.

Purchase Orders must be placed online through the order procedure (hereinafter “Order Procedure”) available on the Website. In order to proceed with filling out the Purchase Order, the Customer may alternatively follow these methods:

a) If the Customer is already registered on the Website (hereinafter “Website User”), it will be sufficient to enter their login credentials (username and password) in the “My Account” Section.

b) If the Customer is not a Website User, it will be sufficient to enter the necessary data to complete the Purchase in the appropriate form on the dedicated page. Air Track Italia S.r.l. reminds the Customer that, before proceeding with the Purchase, they can become a Website User at any time by completing the relevant online registration via the “My Account” page.

The Customer successfully concludes the Order Procedure if the Website does not display any error message.

The Purchase Contract shall be deemed concluded between Air Track Italia S.r.l. and the Customer upon receipt of the Order by Air Track Italia S.r.l.. In this case, Air Track Italia S.r.l. will acknowledge receipt of the Order by sending an Order Summary email (hereinafter “Order Summary”) to the email address used by the Customer for the purchase/registration on the website.
This Summary will detail the chosen Products and quantities, their relative Prices, billing information, delivery address, order number (hereinafter “Order Number”) and, if the User has chosen to pay by bank transfer, the details for making the payment.

Subsequently, Air Track Italia S.r.l. will send the Customer an Order Confirmation email (hereinafter “Order Confirmation”) which will include the order details and the link to the General Terms and Conditions of Sale and the Withdrawal Procedure of the website.

Air Track Italia S.r.l. reminds the Customer to check the correctness of the data contained in the Order Confirmation with the utmost attention and care, and to communicate any corrections within 24 hours of receiving it.

Occasionally, the Products chosen by the Customer may be partially or totally unavailable; in this case, Air Track Italia S.r.l. will send the Order Confirmation email as soon as the products chosen by the Customer are back in stock.

The Order Number, generated by the system and communicated by Air Track Italia S.r.l., must be used by the Customer in any communication with Air Track Italia S.r.l..

Payment for the Order can be made at the time of ordering or following receipt of the Order Summary email.
For amounts greater than or equal to €100.00 VAT included, payment can be made via:

• Credit card (Visa, Mastercard, American Express, Maestro)
• Bank transfer to the bank details provided in the Order Summary email and specified below:
  Beneficiary: Air Track Italia S.r.l. – IT88K0301503200000003831876 – BIC FEBIITM1XXX, entering the Order Number in the payment reference
• Google Pay using the credit cards saved in your Google account
• Apple Pay from your iPhone or Apple Watch, using the credit, debit, or prepaid card saved in the Wallet app
• Scalapay: if you buy with Scalapay, you receive your order immediately and pay in the number of installments you have chosen. You acknowledge that the installments will be assigned to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this assignment.

For amounts less than €100.00 VAT included, payment can be made via:

• Credit card (Visa, Mastercard, American Express, Maestro)
• Google Pay using the credit cards saved in your Google account
• Apple Pay from your iPhone or Apple Watch, using the credit, debit, or prepaid card saved in the Wallet app
• Scalapay: if you buy with Scalapay, you receive your order immediately and pay in the number of installments you have chosen. You acknowledge that the installments will be assigned to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this assignment.

Air Track Italia S.r.l. will issue the invoice relating to the Purchase Order, sending it via email to the person/entity holding the Order.
For the issuance of the invoice, the information provided by the Customer shall prevail. Air Track Italia S.r.l. therefore reminds the Customer to always check, with the utmost care, the accuracy of the information provided.

The Products published on the puntetese.com website are subject to current customs and export control laws and regulations, and must therefore be purchased, exported, and used in compliance with such regulatory provisions.
For more information, please contact us by sending an email to info@puntetese.com.

Air Track Italia S.r.l. will carry out the delivery (hereinafter “Delivery Service” or simply “Delivery”) through specialized carriers specifically appointed (hereinafter “Carriers”), only within the Italian territory.

At the time of Delivery, the presence of the Customer or a trusted person is required to check that the packaging is intact and clean and that the Products received correspond to what is stated in the Order.

In the event of visible defects (incorrect quantity and/or incorrect product, damaged packaging, missing packages, or damaged goods), Air Track Italia S.r.l. asks the Customer or their trusted representative to report these anomalies, ALWAYS note a SPECIFIC RESERVE (e.g., “DAMAGED PACKAGE”) or an indication of MISSING PACKAGES on the transport document, and promptly contact Air Track Italia S.r.l. at info@puntetese.com.

Air Track Italia S.r.l. delivers the purchased Products to the address indicated by the Customer, within 5 (five) working days from the completion of the order (“Order Completed” email, hereinafter “Order Completed”). This date is strictly indicative; therefore, no liability can be attributed to Air Track Italia S.r.l. in the event of failure to meet it, provided that Delivery takes place within 5 days from order completion.

The Delivery will take place without a prior appointment and is intended at street level. The Customer will be contacted at least 30 minutes before the arrival time of the Carrier. Delivery will be carried out by courier between 8:00 AM and 8:00 PM, Monday to Friday.
The Carrier will make 1 (one) delivery attempt of the Products to the address indicated by the Customer.
In the event of absence at the time of Delivery, the Carrier will send a communication to the customer via email indicating the phone number to contact or the link to select in order to arrange the second Delivery. After a second unsuccessful attempt, a new email will be sent to the customer.

The Products will in any case be held in storage free of charge by the Carrier for 10 (ten) (calendar) days, starting from the date the Carrier sends each of the 2 aforementioned email communications, during which the Customer can contact them for further arrangements.
After 10 (ten) (calendar) days of storage, the Order will be automatically canceled and Air Track Italia S.r.l. will provide notice of cancellation to the Customer with a refund of the Order value, minus the storage costs, which shall remain the responsibility of the Customer.

If the Customer wishes to check the status of their Order, they can contact Air Track Italia S.r.l. through the contact details indicated on the Website.

The delivery costs (hereinafter “Delivery Costs”) are:

• free of charge for orders with an amount equal to or greater than Euro 60.00 VAT included;
• equal to Euro 8.00 (Standard Shipping) for orders with an amount less than Euro 60.00 VAT included;

as highlighted and detailed in the Purchase Order, the Order Summary, and the subsequent Order Confirmation.

The Customer may obtain information regarding Customer Support services, including after-sales assistance, as well as for submitting any complaints (hereinafter “Customer Support Services”) by contacting Air Track Italia S.r.l. via the contact details provided on the puntetese.com website.

If the Non-Consumer Customer (Professional) wishes to cancel their Order, they may proceed with the cancellation by the day following the payment, at no additional cost. In this case, Air Track Italia S.r.l. will refund the Customer the full amount paid via a refund through the same channel used for the payment.
In the event of a subsequent cancellation of the Order, Air Track Italia S.r.l. will refund the Customer the amount paid using the same methods.

If the Customer is a “Consumer”, as defined in Article 3 of the Consumer Code, they are entitled to the rights pursuant to Art. 52 et seq. of the Consumer Code, as amended by Legislative Decree No. 21 of 21/02/2014, and therefore the right to withdraw from the Purchase Contract (hereinafter “Right of Withdrawal”) for any reason, without explanation and without any penalty, in accordance with the procedures specified below.

The Consumer is liable for any diminished value of the Products resulting from handling them other than what is necessary to establish the nature, characteristics, and functioning of the Products themselves.

Therefore, if the returned Products are damaged (for example, showing signs of wear, abrasion, scrapes, scratches, deformation, etc.), are not complete with all their elements and accessories (including unaltered labels and tags still attached to the Product), are not accompanied by the attached instructions/notes/manuals, the original packaging, and the warranty certificate, where present, the Consumer shall be liable for the economic decrease in the value of the Product, and shall be entitled to a refund of an amount equal to the residual value of the Product.

To this end, the Consumer is therefore invited not to handle the Products beyond what is strictly necessary to establish their nature, characteristics, and functioning, and to cover the original packaging of the Products with another protective wrapping that preserves its integrity and protects it during transport, including from writing or labels.

The Withdrawal may cover all (Total Withdrawal) or only part (Partial Withdrawal) of the Products purchased by the Consumer. In the case of Products, the Withdrawal period expires after 14 (fourteen) days from the day on which the Consumer or a third party, other than the Carrier and designated by the Consumer, acquires physical possession of the Product/s (hereinafter “Withdrawal Period”).

The right of Withdrawal is exercised by sending – before the expiry of the Withdrawal Period as indicated above – a notice of withdrawal (hereinafter “Notice of Withdrawal”) by paper mail addressed to:

Air Track Italia S.r.l.
Corso Andrea Podestà 12/8
16128 Genoa (GE)

Alternatively, the Notice of Withdrawal may also be sent – within the same Withdrawal Period as just indicated – via email to the following address: info@puntetese.com. The Notice of Withdrawal must specify the intention to withdraw from the Purchase and the Product or Products for which the right of Withdrawal is intended to be exercised.

Following the correct exercise of the right of Withdrawal, as outlined in Art. 52 et seq. of the Consumer Code as cited above, Air Track Italia S.r.l. will forward the Case Number to the Consumer via EMAIL. This Number must be indicated by the Consumer when returning the Product/s (hereinafter “Return”).
The Return of the Product/s must take place within 14 (fourteen) days from the date on which the Consumer communicated their decision to withdraw pursuant to Art. 52 of the aforementioned Consumer Code. This deadline will be met if the Consumer sends back the Product/s subject to Withdrawal before the expiry of the 14-day period.

The Consumer may return the Product/s by shipping them. To make the Return of the Products easier, Air Track Italia S.r.l. makes available to its Consumers, upon specific request, a paid transport service dedicated to the Return of the Product/s subject to Withdrawal. For any information regarding the costs and transport methods for the Return of the Product/s, you can contact us through the channels indicated on the Website.

Air Track Italia S.r.l. reminds its Consumers that the transport costs relating to the return of the Product/s subject to Withdrawal are borne by the Consumer and that the Return is under the full responsibility of the Consumer themselves.

Air Track Italia S.r.l. also reminds its Consumers, before making the Return, to check that the Product/s subject to Withdrawal is/are intact and in a normal state of preservation, placed inside the original packaging, complete in all its parts (including packaging and accessory documentation).

Air Track Italia S.r.l. reminds its Consumers that in the event of Withdrawal exercised within the day following the date of conclusion of the Contract, the Consumer will not be burdened with the costs relating to the return of the Product/s subject to Withdrawal.

Pursuant to current legislation, the Consumer will only be liable for any diminished value of the Product/s resulting from a handling of the same other than what is necessary to establish the nature, characteristics, and functioning of the Product/s.

If the right of Withdrawal has been correctly exercised in accordance with the provisions of Art. 52 et seq., Air Track Italia S.r.l. will refund the Consumer the full amount already paid for the purchase of the Products within 14 (fourteen) days from the day it was informed of the Consumer’s decision to withdraw from the Purchase Contract.
The amount will be refunded using the same means of payment used by the Consumer for the initial transaction, unless expressly requested otherwise by the Consumer and provided that the Consumer does not incur any fees as a consequence of the refund.

Air Track Italia S.r.l., pursuant to and for the purposes of Art. 56 of the Consumer Code as amended by Legislative Decree No. 21/2014, reserves the right to withhold the refund until it has received the Product/s or until the Consumer has demonstrated that they have shipped the Product/s, whichever situation occurs first.
The aforementioned right will not be applied by Air Track Italia S.r.l. if the Consumer has used the dedicated Return transport service made available by Air Track Italia S.r.l. for returning the Product/s.

The Customer’s data are processed by Air Track Italia S.r.l. in compliance with current legislation on personal data protection, as specified in the information notice provided on the “Full Privacy Policy” page of the website.

Any communication, without prejudice to the provisions of the previous Art. 14 “Right of Withdrawal”, may be addressed to Air Track Italia S.r.l. using the contact channels published on the Website.

General Terms and Conditions of Sale for online purchases on the Website puntetese.com.

Last updated: 31/07/2023